Before the program manager prepares and consults the members: it is necessary to create the right expectations, to help with advice on equipment, preparation, ticket search or hotel recommendations.
But the manager is just CONSULTING, it is not their responsibility to buy or book something for the member.
Why? Because in case of trivial mistakes financial responsibility is incurred by the manager, in case of flight postponements – the manager also has to contact the airline, and this money is a part of the tax burden for the company.
That is why the manager helps you to choose the ticket/hotel/excursion, but you have to pay for it yourself.
If you don't want to pay for it yourself for whatever reason, and it is easier for you to let a manager handle your shopping and booking, then we will have to ask you to pay a service fee.
Note: A manager can only book services that are directly related to the program and only for our members.
List of services and fees in % of the cost of service
Purchase of air tickets – 10%
Purchase of railroad tickets – 15%
Hotel booking – 15%
Insurance processing – 10%
Excursions booking not included into the program – 10%
Any other reservations – from 10%
Service fee is a charge for additional responsibility and manager's time, which is spent for services, which are not included into the price of the program.
Thank you for your understanding and see you in the mountains!
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We will try our best to make you happier in the mountains. This is our mission. See you!
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